Privacy Policy

Last updated: 10/27/2025

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, company)
• RFP documents and responses
• Knowledge base documents
• Usage data and analytics

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Generate AI-powered RFP responses
• Send you updates and notifications
• Analyze usage patterns and optimize performance

3. Data Processing with AI

We use OpenAI and Anthropic Claude APIs to process your documents and generate responses. Your data is:

• Encrypted in transit and at rest
• Never used to train AI models
• Never shared with third parties except our AI providers
• Processed only for generating your RFP responses

4. Data Security

We implement industry-standard security measures including encryption, secure data centers, and regular security audits to protect your information.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

7. Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content.

8. Third-Party Services

We use the following third-party services:

• Clerk for authentication
• OpenAI and Anthropic for AI processing
• Stripe for payment processing

9. Changes to Privacy Policy

We may update this policy from time to time. We will notify you of any material changes via email or through the service.

10. Contact Us

For privacy-related questions, contact us at privacy@scalerfp.com